Return Policy.
Last updated: 6 October 2026
Returns
OnlyHers does not accept returns for products purchased through our website.
Please review the product details, size information, measurements and any available customisation details carefully before placing your order.
Defective or incorrect items
If you receive an item that is defective, damaged in transit, or materially different from what you ordered, please contact OnlyHers as soon as possible after delivery with your order details and clear photographs of the issue. We will review the matter and, where appropriate, work with you on a suitable resolution.
Exchanges
OnlyHers does not offer standard exchanges. If there is an issue with a defective, damaged, or incorrect item, please contact us so we can review the situation.
Customised orders
Customised or made-to-order products are prepared according to the details confirmed with the customer. Because of their personalised nature, they are not eligible for return or exchange, except where the item is defective or materially incorrect.
How to contact us
For questions about an order or an issue with a delivered item, please contact OnlyHers through the contact details provided on our website.